£0.00View All
(0) Shopping Cart
US DollarEuroPound SterlingSwiss Franc
Currency
Clearance
UK Shipping

      
*the huge heavy items do have a little charge

Express Shipping!*

Please call  0114 2291807  to discuss deliveries outside the UK.


For demo, advice & info video's check out our  You Tube channel.

 
Frequently Asked Questions

General
What does BHO stand for?
Do you have discounts for regular customers?

Delivery
How quick will my order be sent out?
Can my delivery be tracked?
How much does delivery cost?

After buying
What if I can’t figure out how to use the equipment I buy?
Something broke, what do I do?

Large orders
I want to place a massive order; can I get a discount?

Retailer
Can my shop stock your products?

Contact
Tell me more!

General
What does BHO stand for?
Botanical Health Oil - named as such because most of our equipment is designed to extract oils from plants. Another meaning for BHO is Butane Honey Oil.

Do you have discounts for regular customers?​​​​​​​
Delivery

How quick will my order be sent out?
We aim to dispatch orders on the next working day and the bulk of them go by next day courier. If you order a smaller item such as a vape pen then it’ll go via a 48-hour service.

Can my delivery be tracked?
Yes, we send all parcels tracked and when the order is dispatched we update the system with the tracking reference. If the number starts with 411 it’s gone via UK Mail, if it’s letters such as GG then it’s Royal Mail. Any others and it’s probably a pallet, these are tracked but not via a system visible to the customer. 

How much does delivery cost?

Free to the UK unless it needs to go on a pallet. This only applies to ovens and the large blast systems as they’re huge!

We also send orders internationally which has a standard cost of £25 currently but this is liable to change. If you’re making a large order for overseas delivery we may have to add a little on to cover the charges. 

After buying

What if I can’t figure out how to use the equipment I buy?

We’ll always be able to offer advice and support after you’ve bought something from us. We have a small but perfectly formed team of people who will be able to answer your question or at least find the person who can. Don’t worry about contacting us for advice, we’re happy to help!

Something broke, what do I do?
There is a 2-year warranty on all BHO Hardware equipment except screens & gaskets. If you’re having problems with our products them please don’t hesitate to get in touch. It may be a simple fix but either way we’ll see what we can do to help.

The vape pens have different warranties, these are noted on each product page. In short the Starry has a 1 year warranty and everything else is 6 months.
 
Large orders

I want to place a massive order; can I get a discount?
If you’re after a lot of kit then by all means send us an email to info@bhohardware.com and we’ll put together a quote. If it’s big enough we may be able to give a discount.

Retailer

Can my shop stock your products?
We’ll always consider adding more retailers to our existing list. Get in touch via info@bhohardware.com whenever or call 0114 2291807 (between 10am and 5pm weekdays) and we’ll be happy to discuss.

Contact

Tell me more!
If your question hasn’t been answered here then please don’t hesitate to get in touch.
Email info@bhohardware.com whenever or call 0114 2291807 (between 10am and 5pm weekdays).